Practical support for organizations that want to be better prepared.
Skills That Matter works with schools, workplaces, nonprofits, community groups, youth-serving organizations, faith communities, and other teams that want to strengthen how they respond to distress, suicide risk, difficult conversations, and inclusion.
Our services are designed to be practical, human-centered, and adaptable to the needs of each organization.
Some organizations need a single training. Others need help building a broader strategy, preparing staff across multiple roles, or creating a consistent organization-wide response.
We can help with both.
Organizational Consulting
Build a clearer, more confident response framework
Organizations often care deeply about suicide prevention and employee or student well-being, but still lack a shared understanding of what to do when concern arises.
Organizational consulting can help identify gaps, clarify roles, strengthen referral pathways, and create a more consistent approach to difficult situations.
Consulting may include support with:
- reviewing existing policies and response procedures
- identifying gaps in staff preparedness
- clarifying escalation and referral pathways
- developing internal response guides
- planning organization-wide prevention initiatives
- improving crisis-resource visibility
- strengthening communication between departments
- developing staff-facing or participant-facing materials
- reviewing training needs across different roles
- planning post-training implementation and reinforcement
Consulting is tailored to the organization’s size, setting, existing resources, and goals.
Skills That Matter does not provide legal advice, clinical supervision, or emergency-response management. Consulting is educational and operational in nature and should be integrated with appropriate legal, clinical, human-resources, and leadership guidance.
Organization Suicide Gatekeeper Training
Prepare more people to recognize concern and respond
Gatekeeper training helps non-clinicians recognize possible warning signs, ask direct questions, respond supportively, and connect someone with appropriate help.
It is especially useful for people who are likely to notice changes in others before a formal mental-health professional becomes involved.
Organization-wide gatekeeper training may be appropriate for:
- schools and colleges
- workplaces
- nonprofit organizations
- youth-serving programs
- volunteer teams
- faith communities
- athletic organizations
- public-facing staff
- supervisors and managers
- community groups
Training may include:
- warning signs and risk indicators
- myths and facts about suicide
- how to ask directly about suicide
- how to listen without judgment
- how to respond when someone says yes
- how to connect someone with support
- when to seek urgent or emergency help
- the role and limits of a gatekeeper
- organization-specific referral pathways
QPR Gatekeeper Training may be available as one option, depending on the needs and format of the organization.
The goal is not to turn staff into clinicians. It is to help them become more prepared to notice, ask, respond, and refer.
Organization LGBTQ+ Inclusion Training
Create environments where more people feel safe being seen and supported
LGBTQ+ inclusion is not only about respectful language. It also affects whether people feel safe disclosing distress, asking for help, reporting mistreatment, or trusting the people around them.
Skills That Matter offers practical inclusion training designed to help organizations build greater awareness, reduce stigma, and strengthen day-to-day communication.
Training may include:
- foundational LGBTQ+ terminology
- sexual orientation, gender identity, and gender expression
- respectful language and communication
- pronouns and names
- common myths and misconceptions
- barriers to help-seeking
- minority stress and mental-health impact
- creating more inclusive policies and practices
- responding to bias or harmful comments
- supporting LGBTQ+ students, staff, clients, or community members
- avoiding assumptions
- allyship in everyday interactions
Programs can be adapted for schools, workplaces, nonprofits, healthcare-adjacent settings, youth programs, volunteer organizations, and community groups.
The emphasis is practical, respectful, and non-performative: helping participants understand what inclusion looks like in actual conversations, decisions, and systems.
Self-Paced Online Courses
Flexible learning for individuals
Skills That Matter also offers self-paced online courses for individuals who want to build practical helping, communication, inclusion, or prevention skills on their own schedule.
Online courses may be appropriate for:
- parents and caregivers
- teachers
- coaches
- volunteers
- peer supporters
- community members
- new managers
- student leaders
- advocates
- anyone who wants to feel more prepared
Course topics may include:
- suicide prevention foundations
- supportive conversations
- recognizing signs of distress
- crisis communication basics
- emotional intelligence
- LGBTQ+ inclusion
- stigma reduction
- mindfulness-based skills
- boundaries and referral
- helping without overstepping
Course features may include:
- video or written lessons
- downloadable materials
- reflection activities
- practical examples
- quizzes or knowledge checks
- certificates of completion, where applicable
Self-paced courses are educational and do not qualify participants to provide clinical care, diagnose mental-health conditions, or conduct professional risk assessments.
Speaking Engagements
Clear, thoughtful conversations about difficult topics
Nicky Bennett is available for conferences, staff development events, panel discussions, community programs, professional gatherings, school events, and other speaking opportunities.
Speaking topics may include:
- why ordinary people matter in suicide prevention
- lived experience and responsible storytelling
- what to say when someone is struggling
- the gap between concern and action
- building a culture of direct communication
- suicide prevention outside clinical settings
- helping without becoming a therapist
- LGBTQ+ inclusion and mental health
- stigma, language, and help-seeking
- mindfulness and emotional regulation
- human-centered crisis response
Presentations can be adapted to different audiences, timeframes, and event formats.
Speaking engagements may be educational, motivational, interactive, or combined with a workshop component.
Delivery Options
Services may be available in several formats:
- Live Virtual
- In-Person
- Self-Paced
- Hybrid
- Multi-Session/Multi-Day Programs
Pricing & Availability
Because every organization has different needs, Skills That Matter does not use a single public pricing structure for consulting, custom training, private gatekeeper training, inclusion training, or speaking engagements.
Pricing may depend on factors such as:
- service type
- audience size
- session length
- delivery format
- customization
- travel requirements
- number of sessions
- materials
- follow-up support
Contact us with a brief description of your organization and what you are looking for. We will follow up to discuss fit, availability, and next steps.
Build the skills before the difficult moment arrives.
Whether you need a single workshop, organization-wide gatekeeper training, inclusion education, consulting, or a customized training program, Skills That Matter can help you build a clearer and more confident response.